Orders typically ship within one business day from when they are received. Our standard shipping option is UPS ground. We also offer 2nd day or overnight shipping. 

We recommend cleaning canvas and nylon with soap, cold water, and a damp cloth, for spot stains or small touch-ups. For a deeper clean, you can bring your bag to a local dry cleaner. Leather can be cleaned with a simple saddle soap, and moisturized from time to time to keep it from drying. 

We take pride in the quality and durability of our products. We offer a reasonable warranty covering defects in materials and workmanship but excludes damage from improper care, accidents, or normal wear and tear. If you need assistance or have any questions about our warranty, please contact us at hi@jackandmulligan.com and we'll be happy to help.

Made in the USA, all of our bags and accessories reflect the craftsmanship of local manufacturers and American artisans.

Products in new and unused condition are eligible for return, exchange, or store credit within 30 days of purchase. To begin a return or exchange, visit our Returns Center to get your Return Authorization Form.

Once we receive your return, we will send an email confirmation and refund the order value to your original payment method. Refund timelines vary depending on your payment provider. If more than eight banking days have passed since receiving the email confirmation, please contact us at hi@jackandmulligan.com and we’ll be happy to assist.

We accept all major credit cards, Shop Pay, Google Pay, PayPal, and Amazon Pay.